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Refund & Cancellation Policy

Last updated: 28-09-2026

Everything in the Myritebook Store is a digital download: templates, source code, e-books and similar files. You get the files straight after payment, and they can't be "returned" the way a physical item can. So this policy is a little different from a shop's, and we'd rather be clear about it up front.

1. When you can get a refund

Ask within 3 days of your purchase and we'll refund you in full if:

  • the file won't download, or it's broken or incomplete, and we can't fix it within 3 working days of you telling us;
  • the product is clearly different from what the product page described (missing features or files that were listed);
  • you were charged twice for the same product;
  • money left your account but the order didn't go through and you never got access.

2. When we can't refund

  • You changed your mind after downloading the files.
  • Your server or hosting doesn't meet the requirements listed on the product page.
  • You need changes or custom features the product doesn't include. We're happy to quote for that separately.
  • More than 3 days have passed since the purchase.

3. How to ask for a refund

Email support@myritebook.com from the address on your account. Include your order number (it starts with MRB- and is shown under My Purchases) and a line or two about the problem. Screenshots help. We reply within 2 working days.

4. How refunds are paid

Approved refunds go back to the same payment method you used: UPI, card, net banking or wallet. We start the refund within 2 working days of approving it; after that, banks usually take 5–7 working days to show it in your account. Once an order is refunded, its download access is removed.

5. Cancellations

A paid order is completed the moment payment is confirmed, so there is nothing to cancel after that; see the refund rules above instead. If you started a payment and didn't finish it, no order is created and you aren't charged. If money was taken but the payment failed, it's normally reversed automatically by your bank within 5–7 working days. If it isn't, email us with the transaction details and we'll sort it out.

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